Privacy policy

Peptidfy® Privacy Policy

Last Updated: September 6, 2026

Peptidfy® (“Peptidfy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, online store, communications, and related services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit Peptidfy.com (the “Site”), purchase or inquire about products, create an account, communicate with us, participate in our wholesale program, or otherwise interact with Peptidfy (collectively, the “Services”).

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and other policies applicable to your use of the Services.

1. Who We Are

Peptidfy® operates an eCommerce platform offering peptides, research products, and related products where legally permitted.

For purposes of applicable privacy laws, the entity responsible for processing your personal information is:

Peptidfy®
Operated by: [LEGAL COMPANY NAME]
Business Address: [BUSINESS ADDRESS]
Email: [PRIVACY EMAIL]
Website: Peptidfy.com

Where applicable, this entity acts as the “controller,” “business,” or equivalent responsible party for personal information processed through the Services.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect when you:

  • Visit or browse Peptidfy.com;
  • Create or maintain an account;
  • Place or attempt to place an order;
  • Request a quotation;
  • Apply for wholesale or distributor status;
  • Contact customer service;
  • Subscribe to email or marketing communications;
  • Participate in promotions or surveys;
  • Interact with our advertisements;
  • Communicate with us through email, telephone, messaging platforms, or social media;
  • Submit reviews or other content;
  • Interact with cookies and similar technologies used through our Site; or
  • Otherwise use our Services.

This Policy does not govern websites, applications, or services operated independently by third parties, even where our Site links to them.

3. Personal Information We Collect

The information we collect depends on how you interact with Peptidfy.

3.1 Information You Provide Directly

We may collect information such as:

Identity and Contact Information

This may include:

  • First and last name;
  • Company or organization name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Country or region;
  • Account username or identifiers; and
  • Other contact information you voluntarily provide.

Order and Transaction Information

When you make or attempt to make a purchase, we may collect:

  • Products ordered;
  • Product quantities;
  • Order value;
  • Order date;
  • Billing and shipping information;
  • Transaction status;
  • Payment method type;
  • Discounts or promotional codes;
  • Shipping method;
  • Tracking information;
  • Returns, refunds, disputes, or chargeback information; and
  • Communications relating to your order.

Payment Information

Payments may be processed through third-party payment processors.

Depending on the payment method, payment providers may collect information such as payment-card details, bank information, billing information, or other payment credentials.

Peptidfy does not necessarily receive or store complete payment-card numbers. Payment information handled by third-party processors is subject to those providers' privacy and security practices.

Account Information

If account functionality is available, we may collect:

  • Login credentials;
  • Account preferences;
  • Saved addresses;
  • Order history;
  • Account activity; and
  • Communications associated with your account.

Wholesale and Business Information

For wholesale, reseller, distributor, or other business inquiries, we may collect:

  • Business name;
  • Business address;
  • Business website;
  • Contact person's name and title;
  • Business email and telephone number;
  • Country of operation;
  • Tax or business registration information where required;
  • Requested products;
  • Expected order volumes;
  • Purchasing history; and
  • Information reasonably necessary to assess or administer a business relationship.

We may request additional documentation where reasonably necessary for legal, regulatory, fraud-prevention, or commercial purposes.

4. Information Collected Automatically

When you access our Site, certain information may be collected automatically through cookies, pixels, log files, software development kits, and similar technologies.

This may include:

  • Internet Protocol (IP) address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Approximate location derived from IP address;
  • Language;
  • Referring URL;
  • Pages viewed;
  • Products viewed;
  • Search activity;
  • Links clicked;
  • Shopping-cart activity;
  • Checkout activity;
  • Date and time of visits;
  • Session duration;
  • Device identifiers;
  • Advertising identifiers, where permitted;
  • Cookie identifiers; and
  • Other technical interaction data.

We use this information for purposes including Site functionality, analytics, security, fraud detection, performance measurement, and, where permitted, advertising.

5. Information We Receive From Third Parties

We may receive personal information from third parties that help us operate the Services.

These may include:

  • Shopify and other eCommerce service providers;
  • Payment processors;
  • Shipping carriers and fulfillment providers;
  • Fraud-prevention providers;
  • Analytics providers;
  • Advertising and marketing platforms;
  • Customer-service platforms;
  • Email and communications providers;
  • Wholesale or business partners; and
  • Social-media platforms.

The information received depends on your interaction with those services and the permissions or settings associated with them.

6. How We Use Personal Information

We may use personal information to:

Provide Our Services

Including to:

  • Process orders;
  • Accept and administer payments;
  • Arrange shipping and delivery;
  • Provide order confirmations;
  • Provide shipment tracking;
  • Maintain customer accounts;
  • Process returns or refunds;
  • Respond to inquiries; and
  • Provide customer support.

Operate and Improve Peptidfy

We may use information to:

  • Maintain our Site;
  • Understand how customers use our Services;
  • Improve navigation and functionality;
  • Analyze product demand;
  • Develop products and services;
  • Improve customer experience;
  • Conduct internal reporting; and
  • Diagnose technical problems.

Prevent Fraud and Protect Security

We may process information to:

  • Authenticate transactions;
  • Identify suspicious activity;
  • Prevent payment fraud;
  • Detect unauthorized account access;
  • Protect our customers;
  • Protect Peptidfy's systems and property;
  • Enforce our policies; and
  • Investigate suspected misuse.

Communicate With You

We may use your contact information to:

  • Confirm orders;
  • Provide shipping updates;
  • Respond to support requests;
  • Communicate regarding returns or refunds;
  • Send important service notices;
  • Respond to wholesale inquiries; and
  • Provide information you request.

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails;
  • Inform you about new products;
  • Communicate special offers;
  • Measure marketing performance;
  • Personalize marketing; and
  • Display advertising that may be more relevant to you.

You may opt out of marketing communications as described below.

Legal and Compliance Purposes

We may process personal information where reasonably necessary to:

  • Comply with applicable laws;
  • Respond to lawful governmental requests;
  • Maintain tax and accounting records;
  • Resolve disputes;
  • Establish, exercise, or defend legal claims;
  • Enforce agreements;
  • Protect legal rights; and
  • Meet other legitimate compliance obligations.

7. Legal Bases for Processing

Where the GDPR, UK GDPR, or another law requires a legal basis for processing, we may rely on one or more of the following:

Performance of a contract: processing necessary to fulfill your order or provide requested Services.

Legitimate interests: processing reasonably necessary for our business operations, security, fraud prevention, customer service, Site improvement, or other legitimate commercial interests, provided those interests are not overridden by applicable privacy rights.

Consent: where you have affirmatively consented to a particular processing activity.

Legal obligations: where processing is necessary to comply with applicable law.

The appropriate legal basis depends on the particular processing activity and circumstances.

8. Cookies and Similar Technologies

Peptidfy.com may use cookies and similar technologies to operate and improve the Site.

Cookies may be used for:

  • Essential Site functionality;
  • Shopping-cart functionality;
  • Login and account functionality;
  • Security;
  • Remembering preferences;
  • Analytics;
  • Performance measurement;
  • Marketing attribution; and
  • Advertising, where permitted.

Essential Cookies

Certain cookies are necessary for the Site to function properly. Disabling them may prevent portions of the Site from operating.

Analytics Cookies

Analytics technologies help us understand how visitors interact with our Site and identify opportunities for improvement.

Advertising Cookies

Subject to applicable law and your choices, advertising technologies may help measure campaigns or deliver personalized advertising.

Where required by applicable law, non-essential cookies will be used subject to appropriate consent mechanisms.

You may also be able to control certain cookies through your browser or device settings. Blocking cookies may affect Site functionality.

9. How We Disclose Personal Information

We do not disclose personal information indiscriminately.

We may disclose information where reasonably necessary to operate our business, including to:

Service Providers

We may use companies that provide services such as:

  • Website hosting;
  • eCommerce infrastructure;
  • Payment processing;
  • Order fulfillment;
  • Shipping;
  • Customer service;
  • Email delivery;
  • Analytics;
  • Advertising;
  • Cybersecurity;
  • Fraud prevention;
  • Accounting; and
  • Professional advisory services.

These providers may process information only as necessary for the services they provide, subject to their contractual and legal obligations.

Shipping and Logistics Providers

Information such as your name, address, telephone number, email address, and shipment details may be provided to carriers, freight forwarders, customs intermediaries, or fulfillment partners as necessary to deliver your order.

Payment Providers

Transaction information may be shared with payment processors, financial institutions, fraud-prevention providers, or related parties necessary to authorize and administer payments.

Legal and Regulatory Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with law;
  • Respond to subpoenas, court orders, or lawful government requests;
  • Protect Peptidfy's rights;
  • Protect customers or others;
  • Investigate fraud;
  • Enforce agreements; or
  • Address security threats.

Business Transactions

If Peptidfy undergoes or considers a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

10. Sale, Sharing and Targeted Advertising

Certain U.S. privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” broadly enough that some advertising or analytics activities may fall within those definitions even where no money is exchanged for personal information.

Where applicable, Peptidfy provides legally required mechanisms for consumers to opt out of covered activities.

We do not knowingly sell personal information in the ordinary meaning of selling customer databases for money.

If our practices constitute “sale” or “sharing” under a particular privacy law, eligible consumers may exercise applicable opt-out rights as described in the Your Privacy Rights section.

11. Email and Marketing Communications

If you subscribe to promotional communications, we may send information about:

  • New products;
  • Product availability;
  • Promotions;
  • Special offers;
  • Wholesale opportunities; and
  • Peptidfy news.

You may unsubscribe from promotional emails using the unsubscribe mechanism included in applicable messages.

Opting out of marketing does not prevent us from sending transactional or administrative communications, such as order confirmations, shipment updates, security alerts, or responses to customer-service requests.

12. International Data Transfers

Peptidfy may operate internationally and may use service providers located in multiple countries.

As a result, personal information may be transferred to, processed in, or stored in countries other than the country in which it was originally collected.

Different countries may provide different levels of legal protection for personal information.

Where applicable law requires safeguards for international transfers, we use legally recognized mechanisms appropriate to the circumstances, which may include contractual protections or other authorized transfer mechanisms.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions;
  • Maintain customer accounts;
  • Provide customer service;
  • Maintain business and accounting records;
  • Meet tax obligations;
  • Prevent fraud;
  • Resolve disputes;
  • Enforce agreements;
  • Maintain security; and
  • Comply with applicable legal obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

14. Security

Peptidfy takes reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include, where appropriate:

  • Access controls;
  • Secure eCommerce infrastructure;
  • Encrypted transmission;
  • Authentication controls;
  • Fraud monitoring;
  • Security monitoring; and
  • Restricted access to customer information.

However, no Internet transmission, electronic storage system, or security measure can guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they believe their account has been compromised.

15. Your Privacy Rights

Depending on your residence and applicable law, you may have some or all of the following rights:

  • Right to access personal information we maintain about you;
  • Right to know categories or specific pieces of personal information collected;
  • Right to correct inaccurate personal information;
  • Right to delete certain personal information;
  • Right to data portability;
  • Right to restrict processing in certain circumstances;
  • Right to object to certain processing;
  • Right to withdraw consent where processing is based on consent;
  • Right to opt out of certain targeted advertising, sale, or sharing of personal information;
  • Right to appeal certain privacy-request decisions where applicable; and
  • Right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

These rights are not absolute. Applicable laws may permit or require us to retain or continue processing information in certain circumstances.

16. How to Exercise Your Privacy Rights

To submit a privacy request, contact:

Email: [PRIVACY EMAIL]

Subject: Privacy Request

Please provide sufficient information for us to understand your request.

We may need to verify your identity before fulfilling certain requests. Verification procedures depend on the nature and sensitivity of the information requested.

Where permitted by applicable law, an authorized agent may submit certain requests on your behalf. We may request evidence of the agent's authority and may independently verify your identity.

We will respond within the period required by applicable law.

17. European Economic Area, Switzerland and United Kingdom

If you are located in the European Economic Area (“EEA”), Switzerland, or United Kingdom, applicable data-protection law may provide additional rights.

Depending on the circumstances, these may include the right to:

  • Access your personal data;
  • Correct inaccurate data;
  • Request deletion;
  • Restrict processing;
  • Object to processing;
  • Receive certain data in a portable format;
  • Withdraw consent; and
  • Lodge a complaint with the competent data-protection authority.

Withdrawal of consent does not affect the lawfulness of processing conducted before consent was withdrawn.

You may contact us first so that we have an opportunity to address your concern.

18. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the jurisdiction and whether the relevant law applies to Peptidfy, those rights may include access, correction, deletion, portability, and the ability to opt out of certain:

  • Sales of personal data;
  • Sharing for cross-context behavioral advertising;
  • Targeted advertising; or
  • Profiling activities producing legal or similarly significant effects.

We will honor applicable privacy rights where required by law.

19. California Privacy Notice

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), where applicable.

Categories of personal information we may collect can include:

  • Identifiers;
  • Customer-record information;
  • Commercial information;
  • Internet or electronic-network activity;
  • Approximate geolocation information;
  • Professional or employment-related information provided in business transactions; and
  • Inferences derived from certain information.

The specific categories collected depend upon your interaction with Peptidfy.

Where required, eligible California consumers may request access, correction, deletion, or information regarding applicable disclosures and may exercise rights concerning “sale” or “sharing” as those terms are defined under California law.

Peptidfy will not unlawfully discriminate against an eligible consumer because that consumer exercises applicable CCPA/CPRA rights.

20. Sensitive Personal Information

Certain jurisdictions define particular information as “sensitive personal information” or “sensitive data.”

Peptidfy does not intentionally request sensitive information unless reasonably necessary for a legitimate transaction, legal requirement, security purpose, or other disclosed purpose.

Purchasing a product from Peptidfy does not mean that Peptidfy should infer or determine that the purchaser has any particular medical condition, diagnosis, treatment plan, or health status.

We encourage customers not to submit unnecessary medical records or other sensitive information through ordinary customer-service channels.

21. Children's Privacy

The Services are not directed toward children.

Peptidfy does not knowingly collect personal information from children under the minimum age established by applicable privacy law.

If we learn that we have collected personal information from a child in circumstances prohibited by law, we will take reasonable steps to delete the information.

Parents or legal guardians who believe a child has provided personal information improperly should contact us.

22. Third-Party Websites and Services

Our Site may contain links to websites, social-media platforms, payment providers, shipping providers, or other services operated by third parties.

Peptidfy does not control the privacy practices of independent third parties.

When you leave our Site or interact directly with a third-party service, that party's terms and privacy policies may govern your information.

We encourage customers to review relevant third-party privacy policies before providing personal information.

23. Shopify

Our online store may be hosted or supported by Shopify, which provides eCommerce infrastructure that enables us to operate the Site and process transactions.

Information processed through Shopify may be handled in accordance with Shopify's applicable contractual terms and privacy practices.

Your use of Peptidfy remains subject to this Privacy Policy with respect to processing for which Peptidfy is responsible.

24. Do Not Track and Privacy Preference Signals

Web browsers may provide “Do Not Track” settings or other privacy preference mechanisms.

Because technical and legal standards concerning these mechanisms vary, we respond to legally recognized browser-based opt-out preference signals where required by applicable law.

Other browser signals may not be recognized where no applicable legal or technical standard requires us to do so.

25. Automated Decision-Making

We may use automated systems to support fraud prevention, transaction security, or risk assessment.

Where applicable law provides rights relating to decisions based solely on automated processing that produce legal or similarly significant effects, we will provide those rights as required.

26. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our Services;
  • New technologies;
  • Changes in our business practices;
  • Changes to service providers;
  • Legal or regulatory developments; or
  • Other operational requirements.

When we update the Policy, we will revise the “Last Updated” date at the top of this page.

Where required by law, we may provide additional notice of material changes.

We encourage visitors to review this Privacy Policy periodically.

27. Contact Us

Questions, concerns, or requests concerning this Privacy Policy or Peptidfy's privacy practices may be directed to:

Peptidfy®
Peptidfy, LLC
1010 East Washington Ave.Madison, WI, 53705

Privacy Email: info@peptidfy.com
Customer Service: support@peptidfy.com
Website: Peptidfy.com

For privacy-rights requests, please include “Privacy Request” in the subject line.

Peptidfy® Privacy Commitment

We believe customers should understand what information is collected, why it is needed, and how it is handled.

Peptidfy® is committed to responsible data practices, appropriate security safeguards, and honoring applicable privacy rights while providing a reliable international eCommerce experience.